Returns & Exchanges
At Ashley Homestore, we want you to be completely satisfied with your purchase; if your furniture isn't the perfect fit, we offer a streamlined return process for items in original condition within 30 days of delivery.
Initiate Your Request
Contact our Guest Services team or log into your online account to submit a return request and receive a Return Authorization number.
Prepare for Pickup or Shipment
Ensure all items are disassembled and placed in their original packaging; for small parcel items, print and attach your prepaid shipping label.
Inspection and Processing
Once your items reach our distribution center, our quality control team will inspect the furniture to ensure it meets our return condition standards.
Receive Your Refund
After approval, your refund will be processed to your original payment method within 7-10 business days, minus any applicable restocking or delivery fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing